Your platform, run by the team that built it
Owning the code does not mean operating alone. Our retainers keep your exchange patched, monitored, and moving, with response times in writing.
What's included
Security patching
Dependency updates and vulnerability fixes applied on a fixed cadence.
Platform upgrades
New platform releases merged into your instance without breaking your customizations.
Monitoring & alerting
24/7 infrastructure and application monitoring with on-call escalation.
Incident response
Defined response times by severity, with post-incident reports for every event.
Development hours
A monthly bank of engineering hours for smaller features and adjustments.
Quarterly reviews
Roadmap, performance, and security reviews with your team every quarter.
Response times by severity
Sample retainer terms. Final SLAs are set in your contract based on tier and coverage window.
| Severity | Definition | First response | Resolution target |
|---|---|---|---|
| Critical | Trading halted, funds at risk, or security incident | 15 minutes | Work begins immediately, 24/7 |
| High | Core function degraded (deposits, withdrawals, matching) | 1 hour | Same business day |
| Medium | Non-core feature broken, workaround available | 4 business hours | Within 3 business days |
| Low | Cosmetic issues and minor requests | 1 business day | Next scheduled release |
Retainers are optional
You own the code with or without a retainer. Hire your own team, mix models, or hand operations back to us later. There is no lock-in either direction.
Your exchange. /Your brand.
Running in weeks.
Tell us what you want to build. We reply within one business day.